Cancellation Policy

When can an order be cancelled?

You may request cancellation of your Majestic Herb order before it has been dispatched or handed over to the courier partner.

Cancellation requests should be submitted as soon as possible after placing the order. A request does not automatically guarantee cancellation, because order processing and dispatch may begin shortly after confirmation.

Once the cancellation request is received, Majestic Herb will check the current order status and confirm whether the order can still be cancelled.

Orders already shipped cannot normally be cancelled.

Once an order has been dispatched or handed over to a courier partner, cancellation may no longer be possible.

Customers should avoid refusing delivery solely as a substitute for cancelling an order unless specifically instructed by Majestic Herb support.

If you receive a damaged, defective or incorrect product, please refer to the Majestic Herb Returns & Refunds Policy instead of the cancellation process.

Cancellation of a prepaid order

If a prepaid order is successfully cancelled before dispatch, the eligible payment amount will be processed for refund after cancellation approval.

The refund will normally be processed through the relevant payment method or payment channel used for the order, wherever technically supported.

After Majestic Herb initiates the refund, the time required for the amount to appear in the customer's account may vary depending on the bank, card network, UPI provider, wallet or payment service involved.

Cancelling a COD order

A Cash on Delivery order may be cancelled before dispatch, subject to the order still being available for cancellation.

Please contact Majestic Herb support with the order number and the mobile number used while placing the order.

If the COD order has already been dispatched, cancellation may not be available.

Address, product or quantity changes

If you need to change a delivery address, product, quantity or other order information, contact Majestic Herb as soon as possible.

Changes are not guaranteed after an order has entered processing or dispatch. In some cases, the existing order may need to be cancelled first, if cancellation is still available, and a new order may need to be placed.

Majestic Herb cannot guarantee address modification after the courier shipment has already been created.

Failed payment or duplicate order

If payment appears to have been deducted but an order confirmation was not generated, please do not immediately place multiple repeated orders.

Contact Majestic Herb support with the payment reference and the email or phone number used during checkout so the transaction can be checked.

If duplicate orders are accidentally created, contact us immediately. Cancellation of an extra order will depend on whether it has already entered dispatch processing.

Request an order cancellation

When contacting us, please share your order number and the email address or mobile number used while placing the order.