Privacy Policy

Information we may collect

We may collect information that you provide directly to Majestic Herb when using our website, placing an order, contacting customer support or interacting with other website features.

Why we use your information

Information collected through the Majestic Herb website may be used for legitimate business and customer-service purposes, including:

• Processing and managing customer orders.
• Confirming payments and order status.
• Arranging shipment and delivery.
• Providing order tracking information.
• Responding to product, order and customer-support queries.
• Handling eligible cancellation, shipping or refund requests.
• Maintaining and improving website functionality.
• Preventing misuse, fraud or suspicious activity.
• Communicating important transactional or service-related information.
• Complying with applicable legal or regulatory obligations.

Orders and payment information

Majestic Herb operates an ecommerce website through Shopify. Information required to create, process and manage your order may therefore be processed through Shopify's ecommerce systems.

Payments may be processed by third-party payment providers. Payment information may therefore be handled directly by the payment provider according to its own security and privacy practices.

Majestic Herb does not ask customers to share passwords, UPI PINs, card PINs or OTPs through WhatsApp, email or customer-support messages.

Shipping and order tracking

Information required for delivery may be shared with logistics, courier and shipment-management providers in order to process, dispatch, track and deliver your order.

Majestic Herb currently uses shipping and tracking services that may include Shiprocket and courier partners selected for a particular shipment.

These providers may receive information such as your name, mobile number, delivery address, order reference and shipment details where necessary to complete the delivery.

How website technology may be used

The Majestic Herb website may use cookies and similar technologies that help the website function, remember certain preferences, understand website performance and support ecommerce features.

Some cookies may be necessary for functionality such as cart, checkout, account security or order processing.

Other technologies may be used for analytics, website improvement or marketing where applicable and permitted.

Browser settings may allow you to control or delete certain cookies, although disabling essential cookies may affect website functionality.

When information may be shared

Majestic Herb may share relevant information with service providers only where reasonably necessary to operate the website, process transactions, deliver orders or provide customer support.

Service providers may process information according to their own privacy policies and contractual or legal obligations.

How long information may be retained

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution and legal compliance.

Retention periods may vary depending on the type of information and the applicable operational or legal requirement.

Protecting personal information

Majestic Herb uses reasonable administrative and technical practices intended to protect information handled through its website and business operations.

However, no website, online transmission, storage system or third-party service can be guaranteed to be completely secure.

Customers should protect their own device, account credentials and payment information and should not disclose passwords, OTPs or PINs to others.

Your choices and requests

Subject to applicable law and relevant limitations, you may contact Majestic Herb regarding personal information associated with you.

Depending on the nature of the request and applicable requirements, we may need to verify your identity before acting on a privacy request.

Some information may need to be retained where necessary for transactions, record keeping, fraud prevention, dispute resolution or legal compliance.

Use of the website by children

The Majestic Herb ecommerce website is intended for customers who can lawfully enter into transactions or use the website with appropriate parent or guardian involvement where required.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us so the matter can be reviewed.

Third-party links and websites

Our website may contain links to third-party websites or services, including payment, shipping, social media or order-tracking services.

Majestic Herb is not responsible for the privacy practices or content of third-party websites that operate independently from our website.

Changes to this Privacy Policy

Majestic Herb may update this Privacy Policy from time to time to reflect changes in website functionality, business practices, service providers or applicable requirements.

The current version will be published on this page with an updated date where appropriate.

Questions about your privacy?

For questions about this Privacy Policy or a privacy-related request, contact Majestic Herb using the details below.