Returns & Refunds

When can a request be raised?

Majestic Herb may review a return, replacement or refund request when the product delivered has an eligible issue such as:

• The product arrived damaged.
• The product appears defective at the time of delivery.
• A different or incorrect product was delivered instead of the item ordered.

Eligibility is subject to verification of the order details and supporting evidence.

Contact us within 2 days of delivery

Any damaged, defective or incorrect-product issue should be reported to Majestic Herb within 2 days from the recorded delivery of your order.

Requests submitted after this reporting period may not be eligible for review, except where applicable law requires otherwise.

What should you share with us?

To help us review the issue, please keep the delivered parcel and packaging available until your request has been reviewed.

Requests outside the eligible issue categories

Returns or refunds are not automatically available simply because a customer changes their mind, no longer wants the product, or has a personal preference after delivery.

Products that have been excessively used, intentionally damaged, altered, transferred into another container or otherwise handled in a way that prevents reasonable verification of the original issue may not be eligible.

Majestic Herb reserves the right to reject requests where the reported issue cannot reasonably be verified from the order information and evidence provided.

What happens after you contact us?

Once the required information is received, Majestic Herb will review the request and may ask for additional details where necessary.

Depending on the verified issue and circumstances, an approved resolution may involve a replacement, return process or refund.

Please do not send a product back without receiving instructions from Majestic Herb support first.

Approved refund requests

Refunds are processed only after the request has been reviewed and approved for an eligible issue.

Where a refund is approved, it will be processed through an appropriate payment method. The time taken for the amount to reflect may vary depending on the bank, payment provider or payment method involved.

Majestic Herb will not request your password or OTP for processing a refund.

Raise a return or refund request

Contact Majestic Herb with your order number, issue details and supporting photographs or video within the applicable reporting window.